Confidentiality and Privacy Policy

Introduction

Behaviour Boost is committed to maintaining the privacy, security, and confidentiality of all information we receive from our clients. This Confidentiality and Privacy Policy outlines the guidelines that our employees, contractors, and volunteers must follow to ensure the protection of our clients' personal and sensitive information.

Scope

This policy applies to all employees, contractors, and volunteers who have access to confidential client information in the course of their work at Behaviour Boost. Confidential information includes, but is not limited to:

• Names, addresses, phone numbers, and other contact information
• Educational records
• Medical records
• Personal financial information
• Counselling and mental health records

Policy

1. Confidentiality and Privacy Obligations

All employees, contractors, and volunteers of Behaviour Boost are required to maintain the confidentiality and privacy of all client information that they may come into contact with during their work. This obligation continues even after the end of their employment or engagement with the organisation.

  2. Protection of Confidential and Private Information

All confidential and private information must be protected from unauthorised access, use, disclosure, modification, or destruction. Confidential and private information must be stored securely and accessed only on a "need-to-know" basis.

  3. Sharing of Confidential and Private Information

Confidential and private information may only be shared with individuals who have a legitimate need to know the information in order to perform their job duties or provide services to the client. Prior written consent from the client must be obtained before any confidential or private information is disclosed to third parties, except in cases where disclosure is required by law.

  4. Use of Confidential and Private Information

Confidential and private information may only be used for the purpose for which it was obtained. It must not be used for any other purpose unless written consent is obtained from the client.

  5. Breach of Confidentiality and Privacy

Any breach of confidentiality or privacy must be reported immediately to Behaviour Boost management. The breach will be investigated promptly, and appropriate disciplinary action will be taken, which may include termination of employment or engagement.

  6. Training

All employees, contractors, and volunteers will receive training on this Confidentiality and Privacy Policy and their obligations to maintain the confidentiality and privacy of client information.

  7. Record Retention and Destruction

All client information must be retained in accordance with applicable laws and regulations. Once the retention period has expired, confidential and private information must be destroyed in a secure manner, such as by shredding or other secure means.

Conclusion

At Behaviour Boost, we take our clients' privacy and confidentiality seriously. We are committed to protecting their confidential and private information and complying with all applicable laws and regulations. All employees, contractors, and volunteers must follow this Confidentiality and Privacy Policy and ensure the security, confidentiality, and privacy of client information at all times.